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Proven and Recommended Way to Pass ServiceNow CIS-ITSM Certification Exam

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The CIS-ITSM Certification Exam is ideal for IT professionals who want to enhance their IT service management skills and advance their careers by working with ServiceNow. CIS-ITSM exam covers a wide range of topics, including incident management, problem management, change management, request management, and service catalog management. By earning this certification, professionals can demonstrate their expertise in ServiceNow ITSM implementation and become a valuable asset to their organizations.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q107-Q112):

NEW QUESTION # 107
Which of the following are valid states for Standard Change requests? (Choose all that apply.)

A. Review
B. Implement
C. Scheduled
D. Assess
E. Authorize

Answer: A,B,C

NEW QUESTION # 108
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

A. The Assignment group field automatically populates with the agent's primary group
B. The agent is prompted to select the Assignment group
C. An error is displayed indicating the agent must manually assign the incident
D. The Assignment group field will not populate

Answer: B

Explanation:
Enhancement to the Assign to me UI action
Select the Assign to me UI action for an incident record to assign the record to yourself after passing the following checks:
- If the Assignment group field is filled in and you're part of the group, the record is assigned to you.
- If the Assignment group field is empty and you're a member of a single group, the Assignment group field is filled in and the record is assigned to you.
- If the Assignment group field is empty and you're a member of multiple groups, you're prompted to select the Assignment group. When you manually select the Assignment group, the record is assigned to you.

NEW QUESTION # 109
Which of the following represents how Knowledge Management subscriptions and article versioning are enabled?

A. Knowledge Base setting on each Knowledge Base
B. Activation of the Knowledge Management Advanced Plugin
C. Customizations to Knowledge Management
D. Features are enaled by default in baseline Jakarta instances

Answer: C

NEW QUESTION # 110
Which three types of prices can the system administrator set for an organization's products? (Choose three.)

A. List prices
B. Discount prices
C. Product prices
D. Sales prices
E. Standard prices

Answer: A,B,E

Explanation:
Explanation

NEW QUESTION # 111
Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

A. Change Management - Risk Survey
B. Change Management - Additional Factors
C. Change Management - Risk Assessment
D. No additional plugin is needed to add additional factors to calculate risk

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 112
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